Privacy Policy
TIDELYNK APP PTY LTD – PRIVACY POLICY
Tidelynk App Pty Ltd (ACN 691 362 955) (we, us or our), understands that protecting your personal
information is important. This Privacy Policy sets out our commitment to protecting the privacy of
personal information provided to us, or collected by us, when interacting with you.
The information we collect
Personal information: is information or an opinion, whether true or not and whether recorded in a
material form or not, about an individual who is identified or reasonably identifiable.
The types of personal information we may collect about you include:
• Identity Data including your name, age, profession, photographic identification.
• Contact Data including your telephone number, address and email.
• Financial Data including bank account and payment card details (through our third party
payment processor, who stores such information and we do not have access to that
information).
• Transaction Data including details about payments to you from us and from you to us and
other details of products and services you have purchased from us or we have purchased
from you.
• Technical and Usage Data when you access any of our websites or platforms, details
about your internet protocol (IP) address, login data, browser session and geo–location
data, statistics on page views and sessions, device and network information, acquisition
sources, search queries and/or browsing behaviour, access and use of our website
(including through the use of Internet cookies or analytics), and communications with our
website.
• Profile Data including your username and password for our platform, profile picture,
purchases or orders you have made with us, content you post, send receive and share
through our platform, information you have shared with our social media platforms, and
support requests you have made.
• Interaction Data including information you provide to us when you participate in any
interactive features, including surveys, contests, promotions, activities or events.
• Marketing and Communications Data including your preferences in receiving marketing
from us and our third parties and your communication preferences.
• Professional data including where you are a worker of ours or applying for a role with us,
your professional history such as your previous positions and professional experience, or
whether you hold required authorisations or licences.
• Sensitive information is a sub–set of personal information that is given a higher level of
protection. Sensitive information means information relating to your racial or ethnic origin,
political opinions, religion, trade union or other professional associations or memberships,
philosophical beliefs, sexual orientation or practices, criminal records, health information or
biometric information. In the course of doing business with you, we may collect, or come
across such sensitive information in different situations, including during the course of
conducting a background verification check on you, when reviewing your CV, and where
we ask for your dietary requirements if we are arranging catering for you, including at an
event.
How we collect personal information
We collect personal information in a variety of ways, including:
• when you provide it directly to us, including face–to–face, over the phone, over email, or
online;
• when you complete a form, such as registering for any events or newsletters, or responding
to surveys;
information is important. This Privacy Policy sets out our commitment to protecting the privacy of
personal information provided to us, or collected by us, when interacting with you.
The information we collect
Personal information: is information or an opinion, whether true or not and whether recorded in a
material form or not, about an individual who is identified or reasonably identifiable.
The types of personal information we may collect about you include:
• Identity Data including your name, age, profession, photographic identification.
• Contact Data including your telephone number, address and email.
• Financial Data including bank account and payment card details (through our third party
payment processor, who stores such information and we do not have access to that
information).
• Transaction Data including details about payments to you from us and from you to us and
other details of products and services you have purchased from us or we have purchased
from you.
• Technical and Usage Data when you access any of our websites or platforms, details
about your internet protocol (IP) address, login data, browser session and geo–location
data, statistics on page views and sessions, device and network information, acquisition
sources, search queries and/or browsing behaviour, access and use of our website
(including through the use of Internet cookies or analytics), and communications with our
website.
• Profile Data including your username and password for our platform, profile picture,
purchases or orders you have made with us, content you post, send receive and share
through our platform, information you have shared with our social media platforms, and
support requests you have made.
• Interaction Data including information you provide to us when you participate in any
interactive features, including surveys, contests, promotions, activities or events.
• Marketing and Communications Data including your preferences in receiving marketing
from us and our third parties and your communication preferences.
• Professional data including where you are a worker of ours or applying for a role with us,
your professional history such as your previous positions and professional experience, or
whether you hold required authorisations or licences.
• Sensitive information is a sub–set of personal information that is given a higher level of
protection. Sensitive information means information relating to your racial or ethnic origin,
political opinions, religion, trade union or other professional associations or memberships,
philosophical beliefs, sexual orientation or practices, criminal records, health information or
biometric information. In the course of doing business with you, we may collect, or come
across such sensitive information in different situations, including during the course of
conducting a background verification check on you, when reviewing your CV, and where
we ask for your dietary requirements if we are arranging catering for you, including at an
event.
How we collect personal information
We collect personal information in a variety of ways, including:
• when you provide it directly to us, including face–to–face, over the phone, over email, or
online;
• when you complete a form, such as registering for any events or newsletters, or responding
to surveys;
• when you use any website we operate (including from any analytics and cookie providers
or marketing providers. See the “Cookies” section below for more detail on the use of
cookies);
• from publicly available sources.
Why we collect, hold, use and disclose personal information
Personal information: We collect, hold, use and disclose your personal information for the following
purposes:
• to enable you to access and use our software, including to provide you with a login;
• to assess whether to take you on as a new client;
• to work or do business with you or provide our services to you, including to dispatch and
deliver our products to you, register your attendance at our events, assess your application,
manage your appointments;
• to contact and communicate with you about our business, including in response to any
support requests you lodge with us or other enquiries you make with us;
• to contact and communicate with you about any enquiries you make with us via any
website we operate;
• for internal record keeping, administrative, invoicing and billing purposes;
• for analytics, market research and business development, including to operate and improve
our business, associated applications and associated social media platforms;
• for advertising and marketing, including to send you promotional information about our
events and experiences and information that we consider may be of interest to you;
• to run promotions, competitions and/or offer additional benefits to you;
• if you have applied for employment with us, to consider your employment application; and
• to comply with our legal obligations or if otherwise required or authorised by law.
Sensitive information: We only collect, hold, use and disclose sensitive information for the following
purposes:
• any purposes you consent to;
• the primary purpose for which it is collected;
• secondary purposes that are directly related to the primary purpose for which it was
collected, including disclosure to the below listed third parties as reasonably necessary to
do business with you;
• to contact emergency services, or to speak with your family, partner or support person
where we reasonably believe there is a serious risk to the life, health or safety of you or
another person and it is impracticable for us to obtain your consent; and
• if otherwise required or authorised by law.
Our disclosures of personal information to third parties
Personal information: We will only disclose personal information (excluding sensitive information) to
third parties where it is necessary as part of our business, where we have your consent, or where
permitted by law. This means that we may disclose personal information (excluding sensitive
information) to:
• our employees, contractors and/or related entities;
• IT service providers, data storage, web–hosting and server providers;
• marketing or advertising providers;
• professional advisors, bankers, auditors, our insurers and insurance brokers;
• payment systems operators or processors;
cookies);
• from publicly available sources.
Why we collect, hold, use and disclose personal information
Personal information: We collect, hold, use and disclose your personal information for the following
purposes:
• to enable you to access and use our software, including to provide you with a login;
• to assess whether to take you on as a new client;
• to work or do business with you or provide our services to you, including to dispatch and
deliver our products to you, register your attendance at our events, assess your application,
manage your appointments;
• to contact and communicate with you about our business, including in response to any
support requests you lodge with us or other enquiries you make with us;
• to contact and communicate with you about any enquiries you make with us via any
website we operate;
• for internal record keeping, administrative, invoicing and billing purposes;
• for analytics, market research and business development, including to operate and improve
our business, associated applications and associated social media platforms;
• for advertising and marketing, including to send you promotional information about our
events and experiences and information that we consider may be of interest to you;
• to run promotions, competitions and/or offer additional benefits to you;
• if you have applied for employment with us, to consider your employment application; and
• to comply with our legal obligations or if otherwise required or authorised by law.
Sensitive information: We only collect, hold, use and disclose sensitive information for the following
purposes:
• any purposes you consent to;
• the primary purpose for which it is collected;
• secondary purposes that are directly related to the primary purpose for which it was
collected, including disclosure to the below listed third parties as reasonably necessary to
do business with you;
• to contact emergency services, or to speak with your family, partner or support person
where we reasonably believe there is a serious risk to the life, health or safety of you or
another person and it is impracticable for us to obtain your consent; and
• if otherwise required or authorised by law.
Our disclosures of personal information to third parties
Personal information: We will only disclose personal information (excluding sensitive information) to
third parties where it is necessary as part of our business, where we have your consent, or where
permitted by law. This means that we may disclose personal information (excluding sensitive
information) to:
• our employees, contractors and/or related entities;
• IT service providers, data storage, web–hosting and server providers;
• marketing or advertising providers;
• professional advisors, bankers, auditors, our insurers and insurance brokers;
• payment systems operators or processors;
• our existing or potential agents or business partners;
• if we merge with, or are acquired by, another company, or sell all or a portion of our assets,
your personal information may be disclosed to our advisers and any prospective
purchaser’s advisers and may be among the assets transferred;
• courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services
we have provided to you;
• courts, tribunals, regulatory authorities and law enforcement officers, as required or
authorised by law, in connection with any actual or prospective legal proceedings, or in
order to establish, exercise or defend our legal rights;
• third parties to collect and process data, such as analytics providers and cookies; and
• any other third parties as required or permitted by law, such as where we receive a
subpoena.
Sensitive information: We will only disclose sensitive information with your consent or where
permitted by law. This means that we may disclose sensitive information to:
• our employees, contractors and/or related entities;
• IT service providers, data storage, web–hosting and server providers;
• professional advisors;
• if we merge with, or are acquired by, another company, or sell all or a portion of our assets,
your personal information may be disclosed to our advisers and any prospective
purchaser’s advisers and may be among the assets transferred;
• courts, tribunals, regulatory authorities and law enforcement officers, as required or
authorised by law, in connection with any actual or prospective legal proceedings, or in
order to establish, exercise or defend our legal rights;
• third parties to collect and process data, such as analytics providers and cookies; and
• any other third parties as required or permitted by law, such as where we receive a
subpoena.
Google Analytics: We may use Google Analytics Advertising Features. We and third–party vendors
may use first–party cookies (such as the Google Analytics cookie) or other first–party identifiers, and
third–party cookies (such as Google advertising cookies) or other third–party identifiers together.
These cookies and identifiers may collect Technical and Usage Data about you.
You can opt–out of Google Analytics Advertising Features including using a Google Analytics Opt–out
Browser add–on found here. To opt–out of personalised ad delivery on the Google content network,
please visit Google’s Ads Preferences Manager here or if you wish to opt–out permanently even when
all cookies are deleted from your browser you can install their plugin here. To opt out of interest–
based ads on mobile devices, please follow these instructions for your mobile device: On android
open the Google Settings app on your device and select “ads” to control the settings. On iOS devices
with iOS 6 and above use Apple’s advertising identifier. To learn more about limiting ad tracking using
this identifier, visit the settings menu on your device.
To find out how Google uses data when you use third party websites or applications, please see here.
Overseas disclosure
We may store personal information overseas, including in, Australia, United Kingdom and United
States of America. Where we disclose your personal information to third parties, those third parties
may also store, transfer or access personal information outside of Australia, including but not limited
to, Australia, United Kingdom and United States of America. We will only disclose your personal
information overseas in accordance with the Australian Privacy Principles.
Your rights and controlling your personal information
Your choice: Please read this Privacy Policy carefully. If you provide personal information to us, you
understand we will collect, hold, use and disclose your personal information in accordance with this
your personal information may be disclosed to our advisers and any prospective
purchaser’s advisers and may be among the assets transferred;
• courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services
we have provided to you;
• courts, tribunals, regulatory authorities and law enforcement officers, as required or
authorised by law, in connection with any actual or prospective legal proceedings, or in
order to establish, exercise or defend our legal rights;
• third parties to collect and process data, such as analytics providers and cookies; and
• any other third parties as required or permitted by law, such as where we receive a
subpoena.
Sensitive information: We will only disclose sensitive information with your consent or where
permitted by law. This means that we may disclose sensitive information to:
• our employees, contractors and/or related entities;
• IT service providers, data storage, web–hosting and server providers;
• professional advisors;
• if we merge with, or are acquired by, another company, or sell all or a portion of our assets,
your personal information may be disclosed to our advisers and any prospective
purchaser’s advisers and may be among the assets transferred;
• courts, tribunals, regulatory authorities and law enforcement officers, as required or
authorised by law, in connection with any actual or prospective legal proceedings, or in
order to establish, exercise or defend our legal rights;
• third parties to collect and process data, such as analytics providers and cookies; and
• any other third parties as required or permitted by law, such as where we receive a
subpoena.
Google Analytics: We may use Google Analytics Advertising Features. We and third–party vendors
may use first–party cookies (such as the Google Analytics cookie) or other first–party identifiers, and
third–party cookies (such as Google advertising cookies) or other third–party identifiers together.
These cookies and identifiers may collect Technical and Usage Data about you.
You can opt–out of Google Analytics Advertising Features including using a Google Analytics Opt–out
Browser add–on found here. To opt–out of personalised ad delivery on the Google content network,
please visit Google’s Ads Preferences Manager here or if you wish to opt–out permanently even when
all cookies are deleted from your browser you can install their plugin here. To opt out of interest–
based ads on mobile devices, please follow these instructions for your mobile device: On android
open the Google Settings app on your device and select “ads” to control the settings. On iOS devices
with iOS 6 and above use Apple’s advertising identifier. To learn more about limiting ad tracking using
this identifier, visit the settings menu on your device.
To find out how Google uses data when you use third party websites or applications, please see here.
Overseas disclosure
We may store personal information overseas, including in, Australia, United Kingdom and United
States of America. Where we disclose your personal information to third parties, those third parties
may also store, transfer or access personal information outside of Australia, including but not limited
to, Australia, United Kingdom and United States of America. We will only disclose your personal
information overseas in accordance with the Australian Privacy Principles.
Your rights and controlling your personal information
Your choice: Please read this Privacy Policy carefully. If you provide personal information to us, you
understand we will collect, hold, use and disclose your personal information in accordance with this
Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may
affect our ability to do business with you.
Information from third parties: If we receive personal information about you from a third party, we
will protect it as set out in this Privacy Policy. If you are a third party providing personal information
about somebody else, you represent and warrant that you have such person’s consent to provide the
personal information to us.
Restrict and unsubscribe: To object to processing for direct marketing/unsubscribe from our email
database or opt–out of communications (including marketing communications), please contact us
using the details below or opt–out using the opt–out facilities provided in the communication.
Access: You may request access to the personal information that we hold about you. An
administrative fee may be payable for the provision of such information. Please note, in some
situations, we may be legally permitted to withhold access to your personal information. If we cannot
provide access to your information, we will advise you as soon as reasonably possible and provide
you with the reasons for our refusal and any mechanism available to complain about the refusal. If we
can provide access to your information in another form that still meets your needs, then we will take
reasonable steps to give you such access.
Correction: If you believe that any information we hold about you is inaccurate, out of date,
incomplete, irrelevant or misleading, please contact us using the details below. We will take
reasonable steps to promptly correct any information found to be inaccurate, out of date, incomplete,
irrelevant or misleading. Please note, in some situations, we may be legally permitted to not correct
your personal information. If we cannot correct your information, we will advise you as soon as
reasonably possible and provide you with the reasons for our refusal and any mechanism available to
complain about the refusal.
Complaints: If you wish to make a complaint, please contact us using the details below and provide
us with full details of the complaint. We will promptly investigate your complaint and respond to you, in
writing, setting out the outcome of our investigation and the steps we will take in response to your
complaint. If you are not satisfied with our response, you may contact the Office of the Australian
Information Commissioner.
Storage and security
We are committed to ensuring that the personal information we collect is secure. In order to prevent
unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial
procedures, to safeguard and secure personal information and protect it from misuse, interference,
loss and unauthorised access, modification and disclosure.
While we are committed to security, we cannot guarantee the security of any information that is
transmitted to or by us over the Internet. The transmission and exchange of information is carried out
at your own risk.
Cookies
We may use cookies on our website from time to time. Cookies are text files placed in your
computer’s browser to store your preferences. Cookies, by themselves, do not tell us your email
address or other personally identifiable information. However, they do recognise you when you return
to our online website and allow third parties to cause our advertisements to appear on your social
media and online media feeds as part of our retargeting campaigns. If and when you choose to
provide our online website with personal information, this information may be linked to the data stored
in the cookie.
You can block cookies by activating the setting on your browser that allows you to refuse the setting
of all or some cookies. However, if you use your browser settings to block all cookies (including
essential cookies) you may not be able to access all or parts of our website.
Links to other websites
Our website may contain links to other party’s websites. We do not have any control over those
websites and we are not responsible for the protection and privacy of any personal information which
you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.
Information from third parties: If we receive personal information about you from a third party, we
will protect it as set out in this Privacy Policy. If you are a third party providing personal information
about somebody else, you represent and warrant that you have such person’s consent to provide the
personal information to us.
Restrict and unsubscribe: To object to processing for direct marketing/unsubscribe from our email
database or opt–out of communications (including marketing communications), please contact us
using the details below or opt–out using the opt–out facilities provided in the communication.
Access: You may request access to the personal information that we hold about you. An
administrative fee may be payable for the provision of such information. Please note, in some
situations, we may be legally permitted to withhold access to your personal information. If we cannot
provide access to your information, we will advise you as soon as reasonably possible and provide
you with the reasons for our refusal and any mechanism available to complain about the refusal. If we
can provide access to your information in another form that still meets your needs, then we will take
reasonable steps to give you such access.
Correction: If you believe that any information we hold about you is inaccurate, out of date,
incomplete, irrelevant or misleading, please contact us using the details below. We will take
reasonable steps to promptly correct any information found to be inaccurate, out of date, incomplete,
irrelevant or misleading. Please note, in some situations, we may be legally permitted to not correct
your personal information. If we cannot correct your information, we will advise you as soon as
reasonably possible and provide you with the reasons for our refusal and any mechanism available to
complain about the refusal.
Complaints: If you wish to make a complaint, please contact us using the details below and provide
us with full details of the complaint. We will promptly investigate your complaint and respond to you, in
writing, setting out the outcome of our investigation and the steps we will take in response to your
complaint. If you are not satisfied with our response, you may contact the Office of the Australian
Information Commissioner.
Storage and security
We are committed to ensuring that the personal information we collect is secure. In order to prevent
unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial
procedures, to safeguard and secure personal information and protect it from misuse, interference,
loss and unauthorised access, modification and disclosure.
While we are committed to security, we cannot guarantee the security of any information that is
transmitted to or by us over the Internet. The transmission and exchange of information is carried out
at your own risk.
Cookies
We may use cookies on our website from time to time. Cookies are text files placed in your
computer’s browser to store your preferences. Cookies, by themselves, do not tell us your email
address or other personally identifiable information. However, they do recognise you when you return
to our online website and allow third parties to cause our advertisements to appear on your social
media and online media feeds as part of our retargeting campaigns. If and when you choose to
provide our online website with personal information, this information may be linked to the data stored
in the cookie.
You can block cookies by activating the setting on your browser that allows you to refuse the setting
of all or some cookies. However, if you use your browser settings to block all cookies (including
essential cookies) you may not be able to access all or parts of our website.
Links to other websites
Our website may contain links to other party’s websites. We do not have any control over those
websites and we are not responsible for the protection and privacy of any personal information which
you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.
Personal information from single sign–on accounts
If you connect your account with us using a single sign–on account, such as Apple, Facebook or
Google, we will collect your personal information from the single sign–on provider. We will do this in
accordance with the privacy settings you have chosen with that provider.
The personal information that we may receive includes your name, ID, user name, handle, profile
picture, gender, age, language, list of friends or follows and any other personal information you
choose to share.
We use the personal information we receive from the single sign–on provider to create a profile for you
on our platform.
Where we have accessed your personal information through your Facebook account, you have the
right to request the deletion of personal information that we have been provided by Facebook. To
submit a request for the deletion of personal information we acquired from Facebook, please send us
an email at the address at the end of this Privacy and Credit Information Policy and specify in your
request which personal information you would like deleted. If we deny your request for the deletion of
personal information, we will explain why.
Use of location services data
We collect your precise or approximate location via our mobile application for the following purposes:
• to enable our cleaners to provide Services to you;
• to generate routes and improve routes via the data collected;
• to allow the warehouse to monitor the vehicle location within their account dashboard;
• to allow our client to access order location in real time;
• for security and safety;
• to prevent and detect fraud; and
• as permitted by law.
We collect this information when you do business with us, when you enable our mobile application to
use your device’s location services and/or when our mobile application is open (whether on–screen or
not). If you do not want us to use your location for the purposes above, you should turn off the
location services in your account settings in the mobile application or in your mobile phone settings. If
you do not provide geolocation data to us, it may affect our ability to do business with you.
Amendments
We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy
Policy on our website. We recommend you check our website regularly to ensure you are aware of
our current Privacy Policy.
For any questions or notices, please contact us at:
Tidelynk App Pty Ltd (ACN 691 362 955)
Email: info@tidelynk.com.au
Google, we will collect your personal information from the single sign–on provider. We will do this in
accordance with the privacy settings you have chosen with that provider.
The personal information that we may receive includes your name, ID, user name, handle, profile
picture, gender, age, language, list of friends or follows and any other personal information you
choose to share.
We use the personal information we receive from the single sign–on provider to create a profile for you
on our platform.
Where we have accessed your personal information through your Facebook account, you have the
right to request the deletion of personal information that we have been provided by Facebook. To
submit a request for the deletion of personal information we acquired from Facebook, please send us
an email at the address at the end of this Privacy and Credit Information Policy and specify in your
request which personal information you would like deleted. If we deny your request for the deletion of
personal information, we will explain why.
Use of location services data
We collect your precise or approximate location via our mobile application for the following purposes:
• to enable our cleaners to provide Services to you;
• to generate routes and improve routes via the data collected;
• to allow the warehouse to monitor the vehicle location within their account dashboard;
• to allow our client to access order location in real time;
• for security and safety;
• to prevent and detect fraud; and
• as permitted by law.
We collect this information when you do business with us, when you enable our mobile application to
use your device’s location services and/or when our mobile application is open (whether on–screen or
not). If you do not want us to use your location for the purposes above, you should turn off the
location services in your account settings in the mobile application or in your mobile phone settings. If
you do not provide geolocation data to us, it may affect our ability to do business with you.
Amendments
We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy
Policy on our website. We recommend you check our website regularly to ensure you are aware of
our current Privacy Policy.
For any questions or notices, please contact us at:
Tidelynk App Pty Ltd (ACN 691 362 955)
Email: info@tidelynk.com.au